Privacy Policy

DATA PROTECTION LAW

This is the Privacy Statement and Policy (“Privacy Statement”) for callcare24 and its affiliates (“callcare24”). This Privacy Policy was last updated in November 2017. For more detail on callcare24 international operations please see https://callcare24.com/contact-us/

callcare24 understands that your privacy is important. Callcare24 is committed to protecting your privacy and personal information you provide as you access and use materials on www.callcare24.com (the “Site”), including the Site subscription pages. In addition, information that you submit to callcare24 in response to an email request for information or other outreach from callcare24, or through callcare24 employment application processes, will be treated in accordance with this Privacy Statement.

callcare24 may, in its discretion, amend this Privacy Statement from time to time. To ensure you are able to remain informed about the information we collect and how we use it, material changes to our statement will be reflected here. This Site may contain links to external sites which are not governed by this Privacy Statement. callcare24 does not take responsibility for the privacy practices of any third party sites to which we link. We encourage you to review the privacy policies of any such sites before you submit information there.

YOUR ACCEPTANCE OF THIS PRIVACY STATEMENT

Please read this Privacy Statement carefully. By browsing our website you agree to be bound by this Privacy Statement.

INFORMATION THAT WE COLLECT, AND HOW WE USE IT

callcare24 collects information from you when you create your account for the Site, request copies of publications, seek additional information regarding our services or employment opportunities, or register for conferences and other callcare24 -sponsored events. If you do not provide such information, you will not be able to create an account for the Site, request copies of publications, seek additional information regarding our services or employment opportunities. Some of callcare24 registration, enrollment, account setup and other forms may ask you to give us contact information, unique personal identifiers, financial information, subject areas of interest and/or demographic information. We may use this data to tailor your experience at the Site with relevant callcare24 materials or, if applicable, to assess candidacy and qualifications for employment with callcare24.We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, so that we may better understand the Site’s user population, identify subject areas of interest, and determine whether the Site is designed to work with the computer settings of a majority of our visitors. callcare24 also may conduct user surveys on the Web or use technologies to provide callcare24 with information on a number of areas, such as user identity, user viewing habits, whether or not users found what they were searching for, whether the Site content is relevant to user needs, and the like. callcare24 uses the information gathered from such surveys to improve our web content, navigation, and overall visitor experience and to provide you with relevant callcare24 materials.Any personal information that is provided, such as names, addresses, e-mail addresses, phone numbers, subject areas of interest, etc., allows callcare24 to inform you about updates to the service and to notify you about other products and services offered by callcare24 that may be of interest to you. We will not sell, share, or rent or otherwise make available any of that information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with those services. Any third parties will only process this information to the extent to which and within the limits that callcare24 itself is permitted to process that data. In addition, callcare24 may disclose your contact information in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information that you have posted on the Site or otherwise provided to callcare24. Individuals that subscribe to e-mail newsletters are given the opportunity to opt-out of promotions, news, and information at the time of sign up. callcare24 also provides users the opportunity to opt-out of receiving communications from us at the points where we request information.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
usernames
passwords

Sensitive Information.We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe
. You may find their privacy notice link(s) here:

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth,camera,microphone,storageand other features. If you wish to change our access or permissions, you may do so in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short:Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

Fitness and Wellness:

We are collecting user health data like steps, cycling, exercise, heart-rate using health connect api.

HOW DO WE PROCESS YOUR INFORMATION?

In Short:We aim to protect your personal information through a system of organizational and technical security measures.We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

MARKETING

From time to time, we may send you information regarding services, publications, products, and events that we perceive may be of interest to you or your business. You may receive this information through hard copy mailing or email. If, at any time, you prefer not to receive further communications from us in any or all forms (except in connection with information, products, publications, events or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every e-mail that is sent to you by us.

E-MAIL ADDRESSES

We may collect e-mail addresses at the point of subscription from users who wish to receive e-mail notification of publications and press releases in identified subject areas of interest, and/or those who send us e-mail messages or express interest regarding our services or employment opportunities or register for conferences and other callcare24-sponsored events. We will not, however, share any e-mail addresses with any third party or send unsolicited e-mail to any of the addresses we collect, except in very limited circumstances as set forth in this Privacy Statement.

callcare24 may use browser cookies on this Site to keep track of your visit to our Site. A “cookie” is a small amount of data that is sent from a Web server to your browser and stored on your computer’s hard drive. Use of cookies may allow callcare24 to provide a higher quality, more relevant, customer experience. Use of cookies may also allow callcare24 to automate entry into password protected portions of the Site so that you will not need to re-enter your password each time you visit our Site. We may also use cookies to track which areas of the website are most popular with our users and to further callcare24 understanding concerning the overall use of the site. With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your browser instructions or you can visit www.aboutcookies.org which will give you more information. To disable cookies on your mobile device’s browser you may need to consult your device’s manual. Unless you have adjusted your browser setting to refuse cookies our system will issue cookies on you visiting our site. Once you have given your consent to use cookies we shall store a cookie on your computer or device to remember this for next time. If you wish to withdraw consent at any time you will need to delete our cookies using your web browsers settings. Please be advised that certain sections or functionalities of the Site may be inaccessible to you if your browser does not accept cookies.This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more about Google Analytics, Google’s privacy policy and opt out of its cookies please visit: https://tools.google.com/dlpage/gaoptout.

SECURITY PROCESSES

callcare24 has in place appropriate technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any personally-identifiable information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standard to protect your personally-identifiable information, callcare24 cannot guarantee that your personally identifiable information will not become accessible to unauthorized persons and callcare24 cannot be responsible for any actions resulting from a breach of security when information is supplied over the internet or any public computer network.

LINKS TO OTHER WEBSITES

This website contains links to other Web sites not operated by callcare24. callcare24is not responsible for the privacy practices or the content of any non-callcare24 websites to which we link from the Site. We are not responsible for the protection and privacy of any information you provide whilst visiting other websites and sites not governed by our Privacy Statement. We cannot control the content or security of such websites. We cannot be held responsible for any loss or damage incurred by a user as a result of visiting such websites. No links are intended to be, nor should be construed as, an endorsement of any kind by us of that other website.

COMPLIANCE WITH LAW

callcare24 complies with all applicable privacy laws and regulations. Callcare24 may be compelled to surrender personal user or customer information to legal authorities if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules, and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of the Site or a violation of any restrictions on the use of materials provided in or through the Site, we may disclose personal user information to our affected business partners or legal authorities.

ACCESS RIGHTS

You have a right to request a copy of the personal information we hold about you and details of how we use that information. If any of the information held about you is incorrect or out of date please follow the process outlined below and we will amend our records where appropriate. You also have the right to require us to stop processing your personal data and/or to withdraw your consent to processing. This may not apply if there are other legal justifications to continue processing. CHILDREN callcare24 understands the importance of protecting children’s privacy, particularly in their online interactions. This Site is not designed for and does not intentionally target or solicit to children 18 years of age and younger.

USE OF CALLCARE24 WEBSITES

Your access to and use of the Site are subject to this Privacy Statement and certain other terms and conditions, contained in our Terms and Conditions of Use.

If you have any questions about this Privacy Statement, or callcare24 collection and use of information, or you think we may have incorrect personal information or would like a copy of the personal information we hold on you, or concerns about how we have handled your personal information, please write to privacymatters@callcare24.com

Please note that we need you to prove who you are before we can provide you with any information.

You also have a right to lodge a complaint with a relevant supervisory authority once you have tried to resolve the issue with us.

Callcare24 Privacy Policy

1. Introduction

Callcare24 (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, which integrates with Apple HomeKit, Remote Patient Monitoring (RPM) devices, and Electronic Medical Records (EMR) systems.
By using our app, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:
Health & Device Data: Measurements from HomeKit-compatible devices (e.g., heart rate, blood pressure, blood glucose, activity data).
Medical Records: Data you or your healthcare provider add through EMR integration.
Personal Information: Name, age, gender, contact information, and account credentials.
Usage Information: App activity, preferences, and crash/diagnostic data.

3. How We Use Your Information

We use your information to:
Provide care management and remote patient monitoring.
Share data securely with your assigned Primary Care Provider (PCP) and care team.
Generate care and diet plans personalized to your health needs.
Improve app performance and user experience.
Comply with medical and data protection regulations.

4. Data Sharing

We do not sell or rent your data to third parties.
We may share data only with:
Your healthcare provider(s) and care team.
Insurance providers or payers if authorized.
Third-party service providers that support our app (e.g., secure cloud storage).
Legal or regulatory authorities, if required by law.

5. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:
Encryption in transit and at rest.
HIPAA / GDPR / SFDA compliance where applicable.
Regular security monitoring and access controls.

6. Your Rights

You may:
Access, update, or delete your personal information.
Revoke permissions for HomeKit data sharing.
Request a copy of your health data.
Contact us to close your account and remove stored data.

7. Third-Party Services

Our app integrates with Apple HomeKit and may link to third-party healthcare providers’ systems. Their use of your data is governed by their own privacy policies.

8. Children’s Privacy

Our app is not intended for children under 13 without parental/guardian consent.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📧 Email: support@callcare24.com
📞 Phone: +1 614 615 1507
🌐 Website: www.callcare24.com

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